Choose Your Language
Call Us Today (704) 821-0568 | Alternate Phone #: (704) 288-2070


Basic Procedures:

  • All Staff are required to have a temperature check prior upon entry into the clinic.
  • All Staff will be required to wear masks at all times. Face shields, Goggles, PPE gowns and gloves may be used during session for some sessions.
  • All toys, common areas, equipment will be sanitized using NC Department of Health and Human Services Interim COVID-19 regulations.
    1. Updated Check-In Protocol Effective 5.24.2021:
      1. MASKS are required to be worn at all times within our building for all clients/staff/visitors 2 and older. If you do not have masks, please call 704-821-0568 prior to entering without a mask and one will be provided to you to enter.
      2. Please DO NOT enter the building more than 5 minutes prior to the start/end of your therapy sessions UNLESS directed by your child’s therapist.
      3. At check-in at our front desk, we will alert your therapist that you are ready for your therapy session.
      4. PLEASE ADHERE To a minimum of 6-feet of social distancing for adults and 3 feet of social distance between children who are non-family members in the lobby.
      5. Please respect our staff and other clients by wearing mask properly (above the nose and below the chin) while in our facility.
      6. Your therapist will pick up your child IN THE LOBBY for their session.
      7. We ask that parents return to their vehicle to wait while their child is in therapy.
      8. Your therapist will bring your child out of the side glass door on the left side of the building to your car following the session.
      9. If you would like to speak with our therapists more in-depth about your child’s session, please let your therapist know at pick up that way your therapist can accommodate time at the end of session for a discussion.
      10. Copayments may be made online prior to your child’s therapy session at or at the window during check-in. If you have a question about your bill or co-payment, please contact our billing specialist directly at (704) 821-0568..
    2. Therapy session protocols:
      1. All clients entering the building will be required to wash their hands prior to the initiation of their therapy session.
      2. For your health, the following protocols will be utilized by staff:
        1. All staff will be wearing masks. Some may choose to wear face shields in conjunction with the mask.
        2. Gloves should be utilized for all feeding and direct contact with patients as needed.
        3. All toys & Therapy equipment will be sanitized between each session
        4. Handwashing will be frequent throughout your child’s therapy session as needed.
      3. ALL clients will be provided with hand sanitizing solution at the conclusion of the session.
        1. If you prefer for your child to wash their hands in addition to hand sanitizing at the close of their session, please alert your therapist as she can adjust therapy time to allow that.
      4. Family observation:
        1. Due to restrictions with social distancing, we are limited to how many people can occupy a space for observations.
        2. We will do our best to accommodate those that would prefer a parent to be present throughout the session. Please let your therapist know IN ADVANCE for their planning.
        3. ALL client’s caregivers that observe will be required to follow the protocol of our staff and clients (masks, handwashing, sanitizing, social distancing etc).
        4. Please note, we will restricting ALL observations to ONE caregiver or family member per client. Siblings and additional caregivers are asked to remain in their car for the duration of your child’s therapy session.
        5. Maximum number of people in our gym areas are limited to 10. This includes family, clients and therapists.
        6. Maximum number of people in our therapy rooms is 3. This includes family, clients and therapists.
        7. Maximum number of people in our observation wing is 2, adhering to social distancing guidelines.
Share this: